Company

J.P. Morgan

Order devices

For an Estate manager to order new devices, they currently have to go through an approximate 30 minute phone call which can cost upwards of $40 per call. If there is a problem and user wants to return a device, a technician will need to be called and this can be an additional $65+ cost. Offering a self-service storefront for users to shop and purchase devices, we can drive down business costs while creating a more convenient experience for our users.

design process

Learning about the project early on enabled me to lead the product, engineers, and other stakeholders through design discovery. By fostering a high-collaboration environment, I ensured the final design direction balanced business needs, user jobs, and development realities. The unique challenge was architecting a singular experience that resonates with both small business personas and enterprise estate managers. By deep-diving into these disparate workflows, I developed a unified design language that maintains intuitive simplicity for smaller scales while providing the robust functionality required for complex estate management.

impacts

While currently in development, the solution is built on a foundation of rigorous user validation that significantly de-risked the product roadmap. We anticipate meeting our business goals and hypothesis driven problem statement by launching a design already proven during testing.

stakeholder collab

I led the cross-functional alignment between four product teams and engineering to ensure a shared perspective on project goals. By integrating product and technical leadership early, I fostered a transparent collaborative environment that streamlined decision-making across the many teams.